Last Updated: May 12, 2026

Your BBQ Guys Privacy Policy

Introduction

Your BBQ Guys (“YBBQG,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of every visitor to our website and every customer who uses our services. We understand that trust is the foundation of our business — and that starts with how we handle your information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have. It applies to information collected through our website at YourBBQGuys.com, our service request and estimate forms, our phone and scheduling interactions, and our Protection Plans membership program.

1. Information We Collect

1.1 Information You Provide Directly

  • When you interact with us — whether requesting an estimate, scheduling a service, signing up for a Protection Plan, or contacting us by phone, email, or through our website — you may provide information such as:
  • Your name, mailing address, email address, and phone number
  • Details about your property, including address, home type, and the nature of the service you need
  • Payment information when you purchase a service or enroll in a Protection Plan (processed securely through our third-party payment processor — we do not store credit card numbers on our systems)
  • Communications you send to us, including messages through our website contact form, email, or phone
  • Feedback, reviews, or testimonials you voluntarily provide

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, analytics tools, and similar technologies:

  • Device and browser type, operating system, and screen resolution
  • IP address and approximate geographic location
  • Pages visited, time spent on each page, and referring website
  • Interactions with site features, such as clicking on a phone number, submitting a form, or viewing a specific service page

1.3 Information from Third Parties

We may receive information about you from third-party platforms and tools we use to operate our business, including our scheduling and dispatching software, our customer relationship management (CRM) system, our payment processor, and advertising platforms such as Google Ads or Meta (Facebook) if you interact with one of our ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide estimates for services you request
  • To schedule, perform, and follow up on home repair and maintenance services
  • To manage your Protection Plan membership, including billing, renewal notices, and service scheduling
  • To communicate with you about your account, appointments, and service updates
  • To improve our website, services, and customer experience
  • To send you periodic communications about maintenance tips, seasonal reminders, or promotional offers (only with your consent, and you may opt out at any time)
  • To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

3.1 With Service Providers and Affiliated Tradespeople

Your BBQ Guys is part of the Your Get It Done Guys network that operates as a hub connecting homeowners with qualified tradespeople across multiple service categories. When you request a service, we may share your name, contact information, property address, and job details with the specific tradesperson or affiliated service provider assigned to your project. These providers are contractually required to use your information only to perform the requested service.

3.2 With Technology and Business Partners

We use third-party tools to operate our business, including but not limited to:

  • Scheduling and dispatching software (e.g., HouseCall Pro or similar platforms)
  • Payment processing services
  • Website analytics (e.g., Google Analytics)
  • Email and communication tools
  • Customer review platforms

These providers have access to your information only as needed to perform their functions and are obligated to protect it in accordance with their own privacy policies.

3.3 As Required by Law

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how the site is used. These include:

  • Essential cookies that enable core site functionality such as form submissions and navigation
  • Analytics cookies (such as Google Analytics) that help us understand which pages are visited most often, how visitors navigate the site, and where they come from
  • Advertising cookies, if applicable, that allow us to measure the effectiveness of our online advertising

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience on our site. We do not use cookies to collect sensitive personal information such as financial data.

5. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. General guidelines:

  • Service records and customer communications: retained for at least three years after the most recent service, to support warranty claims, follow-up service, and business records
  • Protection Plan membership data: retained for the duration of your membership and for two years following cancellation or expiration
  • Website analytics data: retained in aggregate (non-personally identifiable) form indefinitely; individual-level data retained for up to 26 months
  • Marketing communications: retained until you unsubscribe or request removal

When personal information is no longer needed, we securely delete or anonymize it.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS) on all pages of our website where personal information is submitted
  • Secure, access-controlled storage of customer records
  • Limiting access to personal information to employees and contractors who need it to perform their duties
  • Regular review of our data handling practices

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. We honor the following requests from all customers regardless of location:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may ask us to correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain it.
  • Opt-out of marketing: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any email, or by contacting us directly.
  • Do Not Sell: We do not sell your personal information. If you wish to confirm this or exercise any related rights, you may contact us at any time.

To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

8. Text Message (SMS) Communications

If you provide your mobile phone number and consent to receiving text messages, we may send you appointment confirmations, service reminders, or Protection Plan notifications via SMS. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message, or by contacting us directly.

We will never send marketing messages via text without your prior opt-in consent. We do not share your phone number with third parties for their marketing purposes.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

10. Links to Third-Party Websites

Our website may contain links to other websites, such as review platforms, social media profiles, or partner businesses. This Privacy Policy applies only to YourBBQGuys.com. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide notice through our website or by email. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Your BBQ Guys
602-338-9066
[email protected]